---
title: "Terms & Conditions | BTD Plumbing & Heating"
description: "Terms and conditions for services provided by BTD Plumbing & Heating (Ben Davis), quotes, work, payment, warranties and liability."
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Legal

# Terms & Conditions

Last updated: 13 July 2026

These terms apply to all services provided by BTD Plumbing & Heating (Ben Davis). By asking us to carry out work, you agree to them. If anything here isn't clear, get in touch before we start.

## 1\. About us

BTD Plumbing & Heating is a sole trader operated by Ben Davis, Pye Lane, Broad Town, Swindon, SN4 7RR. Gas Safe registered (No. 529962) and OFTEC registered (No. C11108).

## 2\. Quotes and estimates

Written quotes are valid for 30 days and are based on the information available at the time. Where a system needs opening up (e.g. suspected leaks, hidden pipework, or unexpected corrosion) any additional work will be discussed and priced before we proceed.

## 3\. Work carried out

All gas work is carried out in accordance with the Gas Safety (Installation and Use) Regulations. All oil work is carried out to OFTEC and Building Regulations standards. Where notifiable, installations are certified and registered on your behalf.

## 4\. Payment

Unless agreed otherwise in writing, payment is due within 7 days of the invoice date by bank transfer or cash. Late payments may incur interest at 4% above the Bank of England base rate.

## 5\. Warranty

All installations are carried out to manufacturer specifications, ensuring your warranty is fully valid. Manufacturer warranties on boilers and parts (typically 2–12 years depending on brand and model) apply and are transferred to you on registration. Warranties are void if the appliance is worked on by an unregistered engineer or if annual servicing is not carried out. Any issue with our workmanship is put right by Ben personally.

## 6\. Cancellations and access

Please give at least 24 hours' notice to cancel or reschedule a booked appointment. Where an engineer attends and cannot gain access to the property, a call-out charge may apply.

## 7\. Liability

We hold full public liability insurance. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any other liability that cannot be limited under UK law. We are not liable for pre-existing faults, or for losses that were not reasonably foreseeable.

## 8\. Complaints

If something isn't right, please contact us first at [info@btdplumbingheating.co.uk](mailto:info@btdplumbingheating.co.uk) or [07920 042880](tel:07920042880) so we can put it right. Gas Safe Register and OFTEC also operate independent complaints procedures for the work they regulate.

## 9\. Governing law

These terms are governed by the law of England and Wales. See also our [Privacy Policy](/privacy-policy).

![BTD Plumbing & Heating](/__l5e/assets-v1/61f32ae6-1a6e-43c3-b1ad-85dbc02e87a2/btd-logo.png)

Oil-fired heating specialists and fully qualified gas engineers, serving Broad Town and rural Wiltshire since 2007.

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### Services

-   [Oil Boiler Servicing](/services/oil-boiler-servicing)
-   [Oil Boiler Repairs](/services/oil-boiler-repairs)
-   [Oil Boiler Installation](/services/oil-boiler-installation)
-   [Gas Boiler Servicing](/services/gas-boiler-servicing)
-   [Gas Boiler Repairs](/services/gas-boiler-repairs)
-   [Gas Boiler Installation](/services/gas-boiler-installation)
-   [Water Softener Installation](/services/water-softener)
-   [Central Heating Systems](/services/heating)
-   [All services →](/services)

### Service Areas

-   [Broad Town](/areas/broad-town)
-   [Royal Wootton Bassett](/areas/royal-wootton-bassett)
-   [Broad Hinton](/areas/broad-hinton)
-   [Lyneham](/areas/lyneham)
-   [Wroughton](/areas/wroughton)
-   [Marlborough](/areas/marlborough)
-   [Yatesbury](/areas/yatesbury)
-   [Swindon](/areas/swindon)
-   [Calne](/areas/calne)

### Contact

-   [07920 042880](tel:07920042880)
-   [info@btdplumbingheating.co.uk](mailto:info@btdplumbingheating.co.uk)
-   Pye Lane, Broad Town, Swindon, SN4 7RR 

Gas Safe Reg. 529962

OFTEC Reg. C11108 · Tech. 28212

City & Guilds Qualified

Grant UK G1 Approved Installer

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